CONSULTING

soft skills with hard edge results

Customised service

Every individual organisation has its own distinct processes, systems and culture, which either benefit the organisation's progress or hinder it. Systemic procedural and 'cultural' problems are often difficult to spot and remedy from the inside, especially in a busy, stressful, demanding workplace. Time out to talk things through with an expert outsider is a great way to clear your thoughts and gain insights.

You may wish to look at the whole organisation, or a particular department or team, or certain individuals - depending on your specific needs. We will explore where things are going right and going wrong and identify practical, realistic ways forward. The process is always tailored specifically for you but can include:

• Discussion - we talk through issues, identify concerns etc
• Diagnostics - identify, quantify & understand issues
• Information - research, models, theories & best practice guidelines
• Perspective - big & small picture, objective views, chance to reflect
• Advice - recommendations drawing on my knowledge & experience
• Insight - a clearer view of what needs to change & how
• Planning - action planning, target & goal setting
• Techniques - specifically tailored 'toolkit'
• Exercises - activities, tasks, simulations, role plays etc
• Development - cpd plans, training & learning modules, coaching etc
• Ongoing review - process reflection to check & ensure effectiveness