Soft Skills Coaching
and Training

With Laura Dain


soft skills with hard edge results

All organisations need satisfied customers or clients to survive and thrive. The all-crucial point of contact, (whether in person, by phone, internet or otherwise), can have as much impact as the quality of your product or service. Providing excellent customer care requires a combination of great attention to detail along with excellent interpersonal skills. Customer care skills are essential for any professional or team.

Why Customer Care Training?

How you treat your customers matters a great deal. Even the most successful, efficient or innovative organisation must strive for excellent customer care from the very first moment a customer comes into contact, by developing and maintaining excellent rapport, as this can make or break customer loyalty.

Key content:

  • Why customer is king
  • Understanding people is the key
  • Setting behavioural standards
  • Implementing monitoring and review mechanisms

Excellent customer care can sometimes be a real challenge, especially in busy, fast-paced or stressful situations. People aren’t always easily satisfied, but customer satisfaction is a crucial goal for any organisation. Customer Care Training provides individuals and teams with the understanding, tools and confidence to adopt new ways of delivering consistently excellent customer care. This training covers standard and target-setting as well as action planning and skills practice.

Key learning from training:

  • Best practice models
  • Developing a customer care culture
  • Practical tools for excellent customer care
  • Information, discussion, practice, feedback and action planning

All courses customised to suit your specific needs:

  • Tailored to your work-base setting and issues
  • With appropriate case studies and role play
  • To suit your price range
This Customer Care Training is informative, practical and interactive; an experienced trainer leading to facilitate a focused, supportive and enjoyable group. Copies of slides and support materials provided as inclusive take-aways.