Soft Skills Coaching
and Training

With Laura Dain


soft skills with hard edge results

Counselling skills are a very effective way to support and develop staff through challenges, and are valuable skills for anyone working with people in sensitive or difficult situations. Counselling skills include active listening, effective questioning, empathy and focusing. All supervisory and management staff can greatly benefit from developing counselling skills, which then benefit staff and the organisation as a whole.

Why Counselling Skills Training?

Counselling people through difficulties or challenges is an excellent way of developing staff to their full potential. This course provides an introduction to the key basic skills and qualities used in counselling, which are essential for managers and team leaders, as well as those in the caring professions. The delegate benefits by developing their own guiding and supporting skills, as well as enabling and supporting others to move forward. Counselling skills enhance any organisation.

Key content:

  • Understanding the process
  • Understanding the key skills and qualities
  • Recognising and managing issues
  • Skills of listening and supporting, guiding and focusing

Counselling is a skill-set that adds value in any organisation, through supporting and developing staff. All teams need at least one good listener, and a good counselling skill-set helps teams to solve practical problems together. Counselling Skills Training provides individuals and teams with the understanding, tools and confidence to use counselling skills with others to support them through difficulties.

Key learning from training:

  • Principles and skills of counselling
  • Role play practice and feedback
  • Practical tools for counselling skills
  • Information, discussion, practice, feedback and action planning

All courses customised to suit your specific needs:

  • Tailored to your work-base setting and issues
  • With appropriate case studies and role play
  • To suit your price range
This Counselling Skills Training is informative, practical and interactive; an experienced trainer leading to facilitate a focused, supportive and enjoyable group. Copies of slides and support materials provided as inclusive take-aways.