Soft Skills Coaching
and Training

With Laura Dain


soft skills with hard edge results

The modern workplace is full of conflict – problems, challenges, disagreements, tensions – which can create significant blocks to working effectively with others. It’s essential to learn to handle conflict professionally rather than simply using whatever approach comes most naturally to us. Effective professionals know how to handle a range of workplace conflicts with confidence.

Why Conflict Management Training?

Work is all about dealing with problems – project problems or people problems - and confidence in handling conflict is the key to moving forward professionally. Without this, it’s impossible to work with others to your fullest potential. Conflict is healthy and helpful if it is well managed (and destructive if not) so this is an essential skill-set for any professional or team.

Key content:

  • How different styles create different outcomes
  • (Inter)personal vs. practical
  • Resolution focus
  • Proactive conflict management techniques

You can’t avoid conflicts in your working life. So it makes sense to learn how to handle them effectively as a professional. Conflict Management Training provides individuals and teams with the understanding, tools and confidence to adopt new ways of dealing professionally with the conflicts they face in the workplace. Learning to handle conflict dramatically increases confidence and effectiveness.

Key learning from training:

  • Understanding different conflict styles
  • Developing your own calm, confident style
  • Practical tools for managing conflict
  • Information, discussion, practice, feedback and action planning

All courses customised to suit your specific needs:

  • Tailored to your work-base setting and issues
  • With appropriate case studies and role play
  • To suit your price range
This Conflict Management Training is informative, practical and interactive; an experienced trainer leading to facilitate a focused, supportive and enjoyable group. Copies of slides and support materials provided as inclusive take-aways.